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Troubleshooting
Facing issues? Learn how to fix problems with tado° products and services on your own.
When installing tado°, the app says that my device is already registered. How can I fix this?
My boiler shows an error code while installing tado°. What can I do?
Why doesn’t tado° maintain the Minimum Away Temperature that I have set?
What should I do if my device can’t connect during the installation?
What should I do if my Smart Radiator Thermostat X fails during the mounting process?
My Heat Pump Optimizer X has disconnected from the Internet. How can I fix this?
tado° doesn't recognize correctly if I'm home or away. What can I do to fix this?
Why is the target temperature not reached by the time set in the Smart Schedule?
What should I do if my devices are offline in the tado° app?
I think that the real inside temperature is higher/lower than what my tado° X devices show. What can I do?