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Troubleshooting
Facing issues? Learn how to fix problems with tado° products and services on your own.
My boiler shows an error code while installing tado°. What can I do?
How can I improve the range and stability of my Thread network?
What should I do if my tado° X device can’t connect during the installation?
What should I do if my Smart Radiator Thermostat X fails during the mounting process?
My Heat Pump Optimizer X has disconnected from the Internet. How can I fix this?
tado° doesn't recognize correctly if I'm home or away. What can I do to fix this?
What should I do if my devices are offline in the tado° app?
I think that the real inside temperature is higher/lower than what my tado° X devices show. What can I do?
The tadoº app is showing a ‘No data’ message. What does this mean?