If your Smart Thermostat X or Smart Radiator Thermostat X can’t connect to your tado° network, please try the following:
Make sure that your phone is connected to the same Wi-Fi network as your Bridge X, Wireless Receiver X, or Heat Pump Optimizer X.
Move your Bridge X closer to the device that you are installing. Position your Bridge X as centrally in your home as possible.
Restart your phone or try with a different phone if available in your household.
Network requirements
If you have VPN (Virtual Private Network) software active on your phone, turn it off temporarily and try the installation again. VPN encryption can interfere with your device’s initial connection.
Your network needs to allow direct communication between devices during installation. For this reason, “Guest” Wi-Fi networks can’t be used.
If you have tried all the steps above but are still unable to connect your device, please reach out to our support team. Tap the round orange icon in the bottom right-hand corner to open a chat.
If you’re using a Thread border router from Apple (like a HomePod or Apple TV), you can find product-specific troubleshooting here.