If Geofencing is not working as expected, there are a few things you can check to resolve the issue.

Make sure that the settings of your phone match those described in the following articles:

You can also find these instructions in the tado° app under Settings > Geofencing > Recommended phone settings.

Make sure that your Geofencing is properly set.

Also, make sure that no Home member has manually set tado° to Home or Away Mode.

We don’t recommend activating Geofencing on tablets, as they are typically left at home.

Check if a mobile device, such as a phone or tablet, which usually remains at home, may have Geofencing activated unintentionally.

If so, follow these steps to deactivate it:

Make sure that the location of your home is correct in the tado° app.

Please note: Only an Admin can change these settings.

Force close the tado° app by swiping it off your screen. Then reopen the app and check if the location is now determined correctly.

Switch off and restart your phone, as its operating system services may have stopped working in the background. After restarting your phone, reopen the tado° app and check if the location is now determined correctly.

While trying to resolve the issue permanently, you can manually set tado° to stay in Home or Away Mode.

Follow these steps:

Please note: If you manage multiple homes with tado°, Geofencing only works for the Home you’re currently signed in to, unless you have an Auto-Assist or AI Assist subscription. With a subscription, Geofencing works across all your Homes in the background.