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My Heat Pump Optimizer X has disconnected from the Internet. How can I fix this?

tado° avatar
Written by tado°
Updated this week

If your Heat Pump Optimizer X was previously working but has disconnected from the Internet, typically it indicates a problem with the Wifi network or the network range.

How to reconnect your Heat Pump Optimizer X to the internet

If the display shows network disconnection:

Wi-Fi symbol with a diagonal line through it

or

  1. Restart the Heat Pump Optimizer X by selecting Menu > Reset Device > Restart.

  2. Make sure that your Wi-Fi is activated and working. To do so, check Wi-Fi access on other devices (i.e. a smartphone or laptop).

  3. Check whether the Wi-Fi password has been changed. If this is the case,go to Menu > Wi-Fi Connection > Reset Wi-Fi on the display of your Heat Pump Optimizer.

If the network is unstable:

  1. You can check Wi-Fi strength on your Heat Pump Optimizer display by selecting Menu > Wi-Fi Connection > Next Info 1/4. It will display your Signal Strength out of 5 at the top of the screen.

  2. You might encounter low signal strength or an unstable network connection if there is a distance of more than 5 meters between the Heat Pump Optimizer X and the router. You can extend your network by installing a tado° Bridge X or other Thread border router to close the distance between your router and Heat Pump Optimizer X.

If your Heat Pump Optimizer X is connected to the network, but the Internet quality is poor:

  1. Check if your internet is working. To do this, log in to your home’s Wi-Fi network on your smartphone.If your Wi-Fi is not working, please check that your router is powered and restart the router and any other Wi-Fi repeater in your network. This will usually resolve a temporary issue with the internet connection.

  2. After restarting your router, your Heat Pump Optimizer will automatically reconnect when Wi-Fi is available.

If the issue persists, it could mean that you’re having an issue with internet availability.

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