If your Heat Pump Optimizer X was previously working but has disconnected from the Internet, typically it indicates a problem with the Wifi network or the network range.
How to reconnect your Heat Pump Optimizer X to the internet
If the display shows network disconnection:
or
Restart the Heat Pump Optimizer X by selecting Menu > Reset Device > Restart.
Make sure that your Wi-Fi is activated and working. To do so, check Wi-Fi access on other devices (i.e. a smartphone or laptop).
Check whether the Wi-Fi password has been changed. If this is the case,go to Menu > Wi-Fi Connection > Reset Wi-Fi on the display of your Heat Pump Optimizer.
If the network is unstable:
You can check Wi-Fi strength on your Heat Pump Optimizer display by selecting Menu > Wi-Fi Connection > Next Info 1/4. It will display your Signal Strength out of 5 at the top of the screen.
You might encounter low signal strength or an unstable network connection if there is a distance of more than 5 meters between the Heat Pump Optimizer X and the router. You can extend your network by installing a tado° Bridge X or other Thread border router to close the distance between your router and Heat Pump Optimizer X.
If your Heat Pump Optimizer X is connected to the network, but the Internet quality is poor:
Check if your internet is working. To do this, log in to your home’s Wi-Fi network on your smartphone.If your Wi-Fi is not working, please check that your router is powered and restart the router and any other Wi-Fi repeater in your network. This will usually resolve a temporary issue with the internet connection.
After restarting your router, your Heat Pump Optimizer will automatically reconnect when Wi-Fi is available.
If the issue persists, it could mean that you’re having an issue with internet availability.