If you are trying to connect your Wireless Receiver X, but have received a connection error, visit our article about how to troubleshoot connection problems.
If you are using the Wi-Fi password method
If you have successfully connected your Wireless Receiver X to your home Wi-Fi, but the tado° app is unable to configure your Wireless Receiver X, this means your Wireless Receiver X has taken longer than usual to configure the Thread network. No additional tado° X device can be connected to the network until this configuration is complete.
You can restart the configuration by following these steps:
Select Retry.
Make sure your phone is connected to your router’s network (the same Wi-Fi network that the Wireless Receiver X will try to connect to).
Make sure you select Allow when prompted to allow tado° to access your home network. If you selected Don’t Allow, you can return to that screen by selecting Retry.
If you have closed the screen, you can re-enter it by selecting Settings > Rooms & Devices, and selecting Wireless Receiver X from the list of devices. Select the Configure button.
If the issue persists, restart the device by pressing the Boost Heating button for 9 seconds. Select Retry in the tado° app.
If the issue still persists, do a Factory Reset on your Wireless Receiver X. Close your current app screen, then scan the QR code to reinstall.
Please note: the Wireless Receiver X will only connect to a 2.4 GHz network. If you have set your router to create an additional 5 GHz network, ensure that your phone is connected to the same network as the Wireless Receiver X.
If you are using the Simple Setup method (WPS)
After you have pressed the WPS buttons on your router, on your Wireless Receiver X (located above the Wi-Fi symbol), and have confirmed in the app, you may arrive on the screen saying Unable to configure your Wireless Receiver. Your Wireless Receiver X should indicate successful connection to the WiFi (at least one Wi-Fi LED is solidly on). If that's not the case, repeat the Simple Setup process from the beginning, by following steps 1-6 above.