Please note: A factory reset will delete all settings and Wi-Fi credentials saved on a device.
If your devices are not behaving as expected, first try a basic restart.
Occasions where you may need to do a factory reset on your devices include:
before returning devices
before reselling devices
advanced troubleshooting
Factory reset for the Bridge X
Unplug the Bridge from the electrical socket.
Press and hold the WPS button while plugging the Bridge back into the socket.
Hold down the WPS button until the Wi-Fi LEDs blink five times, then release the button.
The first Wi-Fi LED will breathe when the Bridge is ready to be installed.
Go to Settings > Rooms & Devices and select Add device in the tado° app.
Scan the device QR code to reinstall your device.
Factory reset for the Smart Thermostat X or Wireless Temperature Sensor X
Doing a factory reset on this device is rarely necessary. A basic restart is often sufficient. If you are prompted to do a factory reset while troubleshooting, follow these steps:
Press and hold all three buttons for 6 seconds. FR will appear on the screen.
Press and hold the middle button for 6 seconds to confirm.
The screen will blink FR during the reset, then show Hi! as it starts up.
Three bars will blink on the screen when your device is ready to be reinstalled.
Go to Settings > Rooms & Devices and select Add device in the tado° app.
Scan the device QR code to reinstall your device.
Factory reset for the Smart Radiator Thermostat X
Doing a factory reset on this device is rarely necessary. A basic restart is often sufficient. If you are prompted to do a factory reset while troubleshooting, follow these steps:
Disconnect the battery pack from the base of your device by turning it and releasing. If the device is already mounted on the radiator, you don’t need to unmount the whole Smart Radiator Thermostat from the radiator, only the battery pack.
Insert the battery pack back into the body of the Smart Radiator Thermostat by aligning the notches and turning until you hear a click.
The screen will show the tado° logo, then Hi!.
Immediately Press and hold the screen for three seconds.
Press and hold the screen again for three seconds to confirm factory reset.
The screen will show Factory Reset in progress during the reset and Hi! when starting up again.
Select Language and Display orientation.
Go to Settings > Rooms & Devices and select Add device in the tado° app.
Scan the device QR code to reinstall your device.
Factory reset for the Wireless Receiver X
Doing a factory reset on this device is rarely necessary. A basic restart is often sufficient.
Please note: a factory reset will also delete the system selection of your device. This only affects setups with Hot Water control. To fix this, manually select your system on your Wireless Receiver X as explained in our Manuals for Professional Installers.
If you are prompted to do a factory reset while troubleshooting, follow these steps:
Press and hold the WPS button and the Boost Heating button for 3 seconds. All LEDs will breathe.
Press and hold the WPS button for 3 seconds to confirm. All LEDs will blink five times when your device is ready to be reinstalled.
Go to Settings > Rooms & Devices and select Add device in the tado° app.
Scan the device QR code to reinstall your device.
Reconfigure Wi-Fi for the Heat Pump Optimizer X
If your Wi-Fi network has changed, you can update the credentials without doing a factory reset on your Heat Pump Optimizer X.
Press the middle button to wake up device.
Use the up/down buttons to scroll to the Menu.
Scroll to Wi-Fi Connection and press the middle button to select.
Select Reset Wi-Fi. Your Wi-Fi connection will reset.
Go to Menu > Wi-Fi Connection and select Start WPS or Wi-Fi password.
If you choose to connect via Wi-Fi password, open the tado° app, then go to Settings > Rooms & Devices > Add device to scan the QR code on your Heat Pump Optimizer X. This will open the instructions to reconnect your Wi-Fi.
Factory reset for the Heat Pump Optimizer X
Doing a factory reset on this device is rarely necessary. A basic restart is often sufficient.
Factory reset will erase language preference, Wi-Fi credentials, and saved settings, but will keep the latest downloaded firmware.
If you are prompted to do a factory reset while troubleshooting, follow these steps:
Press the middle button to wake up device.
Use the up/down buttons to scroll to the Menu.
Press the middle button to select Menu.
Select Reset Device.
Select Factory Reset.
Select Confirm Reset.
Your screen will show Reset complete. Device will restart.
Go to Settings > Rooms & Devices and select Add device in the tado° app.
Scan the device QR code to reinstall your device.