If you have selected Use Wi-Fi password as your setup method, but the app says it can’t connect to your Wireless Receiver X, it means your phone is having trouble connecting to the temporary Wi-Fi network provided by the Wireless Receiver X. Your phone needs to connect to the Wireless Receiver X first, before the Wireless Receiver X can use your home Wi-Fi.
If you have successfully connected to the Wireless Receiver X temporary Wi-Fi network, but have received a configuration error, visit our article about troubleshooting configuration errors.
Here are some steps you can try to resolve the connection issue:
Select Retry.
If that didn't help, restart the device by pressing the Boost Heating button for 9 seconds.
Make sure the Power LED is ON and the Wi-Fi LED is pulsing. This means the Wireless Receiver X is discoverable. If the Wi-Fi LED is not pulsing, you can try the following:
Do a Factory Reset on your device.
Select Retry when the Factory Reset is completed.
If your window closes, scan the QR code from Settings > Rooms & Devices > Add device of your Wireless Receiver X to regain access.
Move your phone closer to the Wireless Receiver X, within 5 meters.
After these steps, select Retry again. A pop-up may appear asking you to connect to the Wireless Receiver X device. Press allow.
Then, if your phone does not automatically connect, open the Wi-Fi settings of your phone and connect to the network that begins with ‘tado’.
Once your Wireless Receiver X has connected to this network, you can continue with the installation in the app.
If you're still having issues with the installation, please tap on the round orange icon in the bottom right corner to open a chat and our support team would be happy to help you.