If your Bridge X was previously working but has disconnected from the internet, typically it indicates a problem with the Wi-Fi network or too much distance between the Bridge X and the router.
If you’re installing your Bridge X for the first time and it can’t connect to the internet, visit our article about setting up the Bridge X for the first time.
How to reconnect your Bridge X to the internet
If no LEDs are on
If no LEDs are on, there is no power going to the device. Try a different electrical outlet.
If only the Power LED is on and all Wi-Fi LEDs are off
Restart the Bridge X by unplugging the device, then plugging it back in.
Make sure that your Wi-Fi is activated and working. To do so, check Wi-Fi access on other devices (i.e. a smartphone or laptop).
Move your Bridge X closer to your router. If moving your Bridge X closer to your router causes connection problems for your other tado° devices, you may need to extend your network range. To do this, you can add an additional Bridge X.
Check whether the Wi-Fi password has been changed. If this is the case, you can do a Factory Reset on your Bridge X and re-install it via the tado° app.
If at least one Wi-Fi LED is on or if the tado° app shows a network connection problem
Check if your internet connection is working. To do this, log in to your home’s Wi-Fi network on your smartphone.
If your Wi-Fi is not working, please check that your router is powered and restart the router and any other Wi-Fi repeater in your network. This will usually resolve a temporary issue with the internet connection.
2. Restart your device by unplugging it, then plugging it back in.
You can also check the tado° server status. If the issue persists, it could mean that you’re having an issue with internet availability.