If your Bridge X was previously working but has disconnected from the Internet, typically it indicates a problem with the Wifi network or too much distance between the Bridge X and the router.
If you’re installing your Bridge X for the first time and it can’t connect to the Internet, check whether the tado° app is showing a connection error or a configuration error. Other possible errors are described in an article about setting up the Bridge X for the first time.
How to reconnect your Bridge X to the internet
If no LEDs are on
Press the WPS button on the Bridge X to wake up the device.
If no LEDs light up, there is no power going to the device. Try a different electrical outlet.
If only the Power LED is on and all Wi-Fi LEDs are off
Restart the Bridge X by unplugging the device, then plugging it back in.
Make sure that your Wi-Fi is activated and working. To do so, check Wi-Fi access on other devices (i.e. a smart phone or laptop).
Move your Bridge X closer to your router. If moving your Bridge X closer to your router causes connection problems for your other tado° devices, you may need to extend your network range. To do this, you can add an additional Bridge X or other Thread border router.
Check whether the Wi-Fi password has been changed. If this is the case,you can do a Factory Reset on your Bridge X and re-install it via the tado° app.
If at least one Wi-Fi LED is on or if the tado° app shows a network connection problem
Check if your internet connection is working. To do this, log in to your home’s Wi-Fi network on your smartphone.
If your Wi-Fi is not working, please check that your router is powered and restart the router and any other Wi-Fi repeater in your network. This will usually resolve a temporary issue with the internet connection.
2. Restart your device by unplugging the device, then plugging it back in.
If the issue persists, it could mean that you’re having an issue with internet availability. To troubleshoot this, you can try to adjust the settings in your router. Sometimes adjusting the Domain Name System (DNS) settings can resolve the issue.
To troubleshoot internet availability issues on your router, try the following:
Go to the DNS settings in your router.
Set your primary DNS as Google DNS by setting the address of the DNS server to 8.8.8.8 and the address of the alternative DNS server to 8.8.4.4.
If you’re still having connection issues with your Bridge X, our technical support team would be happy to help you. Tap the round orange icon in the bottom right-hand corner to open a chat.