If you have tado° devices in more than one home or property, you can manage them all with one tado° account.
You can create or join up to five Homes. Each Home stays separate and can have its own devices, settings, and users.
How does managing multiple Homes work?
When you have multiple Homes, you can choose which Home you want to open in the tado° app.
If you have an Auto-Assist or AI Assist subscription, you can stay signed in to multiple Homes at the same time and switch between them without logging out.
Without an Auto-Assist or AI Assist subscription, you can still create or join multiple Homes, but you can only be signed in to one Home at a time.
With Auto-Assist or AI Assist
With an active subscription, you can:
Stay signed in to multiple Homes on the same phone or tablet.
Switch between your Homes without logging out.
Use Geofencing for all your Homes to work in the background.
Receive push notifications for all your Homes.
Without Auto-Assist or AI Assist
You can still have multiple Homes, but you can only be signed in to one Home at a time.
When you log in, you can choose which Home you want to open. To switch to another Home, you need to log out and log in again.
Geofencing and push notifications are only available for the Home you’re currently signed in to.
How does Auto-Assist or AI Assist work with multiple Homes?
Your subscription is linked to one tado° user account.
If you are an Admin of several Homes, your Auto-Assist or AI Assist benefits automatically apply to all Homes where you are an Admin.
If you need to move your subscription to another tado° user account, check how to transfer your subscription to another account.
If you delete your tado° user account while you are the Admin of a Home, check what happens when you delete your account.
Can I use tado° V3+ and tado° X in the same account?
Yes. You can use V3+ and tado° X devices with the same tado° user account and tado° app.
However, the two product lines can’t be used together in the same tado° Home. Since tado° X devices are not compatible with earlier product lines, you need to create a separate Home for each product line. For example:
Home 1: tado° V3+ devices
Home 2: tado° X devices
You can then manage both Homes from the same tado° account and switch between them in the tado° app.
How can I move tado° Homes from different accounts to one user account?
If you currently manage multiple tado° Homes with different tado° accounts, you can bring them together under one account.
For example, if you have:
User account 1: Home 1, with an Auto-Assist or AI Assist subscription
User account 2: Home 2, without an Auto-Assist or AI Assist subscription
If you want to keep user account 1, follow these steps:
Sign in to Home 2 with user account 2.
Invite user account 1 to Home 2.
Sign out of user account 2 and sign in to user account 1.
On the Home Screen, scroll to Pending Invite(s).
Select Home 2 > Join Home to accept the invitation. User account 1 is now a member of both Homes.
Delete user account 2 if you no longer need it.
You can now manage both Homes using one tado° account.
How can I use multiple tado° Homes with Alexa or Google Home?
Please note: This setup only applies to V3+. tado° X connects to Alexa and Google Home through Matter.
If you link multiple tado° Homes to one tado° user account, only the oldest Home linked to that account will be available in Alexa or Google Home. This means that you can’t connect different Homes from the same tado° account to different Alexa or Google Home systems.
If you want to connect multiple Homes to different Alexa or Google Home systems, use a separate tado° account for each Home:
Create or keep one tado° account for each Home.
Make sure each tado° account is linked to only that Home.
Link each tado° account to the Alexa or Google Home system you want to use with that Home.
This setup lets you connect each Home to a different Alexa or Google Home system.