Warning: tado° X devices are not compatible with earlier product lines.
tado° X and V3+ use different technology platforms, despite offering similar functionalities. tado° X is not compatible with earlier tado° devices and they can’t be used together on the same account.
What is the difference between tado° X and earlier products?
tado° X and V3+ use different technology platforms, despite offering similar functionalities.
tado° X uses the Thread radio protocol to communicate between devices.
using Thread creates a mesh network that allows multiple tado° X Bridges and Thread border routers to be added, extending the range in large spaces. Prior tado° product lines only allowed one Internet Bridge per home.
The Smart Thermostat X, Wireless Temperature Sensor X, and Smart Radiator Thermostat X are Matter-enabled and can communicate with non-tado° devices that are also Matter-enabled.
V3+ tado° products provide very reliable heating control and are compatible with a wide variety of heating setups, including boilers from many different manufacturers.
Compared to the v3+ range, tado° X products are compatible with a smaller array of modulating boilers.
I already have tado° products. Can I add a tado° X device?
tado° X devices can’t be added to setups that use V3+ and prior. tado° X devices can’t communicate with earlier tado° products, as they use different technology platforms and radio communication standards.
How can I switch to tado° X?
Currently there are several limitations to replacing your existing tado° setup with a set of products from tado° X. We are working to make this process easier.
Before installing a tado° X setup, you will need to delete any current V3+ Home from your account.
For wiring instructions to replace a Wired Smart Thermostat (v2/v3/v3+) with a Smart Thermostat X, please contact tado° support. Tap the round orange icon to open a chat.
There is currently no copy-paste function to transfer settings like Smart Schedules, Energy IQ, and room data from your v3+ account to your new one. You will need to manually re-enter these details.
To switch to tado° X, you will need one of the following:
a tado° Bridge X (included our starter kits)
a tado° Heat Pump Optimizer X
a supported Thread border router from another provider
Is my heating system compatible with tado° X?
tado° X offers high compatibility with heat pumps, thanks to the Heat Pump Optimizer X.
tado° X works with most boilers. The only requirement for tado° to work with your boiler is that it communicates in a language that tado° can understand and process.
One of the most common ways in which thermostats communicate with boilers is through simple relay (on/off) connections. The Smart Thermostat X is compatible with almost all boilers that support relay connections and modulating Opentherm connections. Compared to the v3+ range, tado° X products are compatible with a smaller array of modulating boilers.
If your Wired Smart Thermostat v3+ controls a non-Opentherm modulating boiler, tado° X may not be compatible with your heating system, even if you have earlier tado° products. Please contact tado° support to confirm compatibility. Tap the round orange icon to open a chat.