tado

If you encounter the error message above while trying to connect your tado° device in the app, this means that your device is having trouble connecting to your network. 

This can often be resolved by following the suggestions in the app and tapping Try again. If you have tried this a few times and are still unable to connect, you can try the following:

Move your phone closer to the device that you are installing. Since this part of the installation relies on your phone’s Bluetooth, make sure that your Bluetooth is enabled and that your phone and the device are near each other.

Move your Bridge (or other Thread border router) closer to the device that you are installing. For example, if you are installing a Smart Thermostat in your attic and your Bridge is plugged into an outlet in your basement, the two might struggle to connect. Try to position your Bridge as centrally in your home as possible, or consider adding another Bridge to extend your overall network.

Make sure that the device you are installing shows the following symbol, which means that it is ready to connect:

If you do not see these three blinking bars on the display of your device, the device may have timed out. Simply restart the device, which you can do by taking the batteries out and putting them back in again. The symbol above should reappear, which means the device is ready to connect again.

If you have tried resetting the device and are still unable to connect it, you can try a <a href="https://help.tado.com/en/articles/8943122">Factory Reset</a>. This will delete all previous settings.

1. Move your phone closer to the device that you are installing. Since this part of the installation relies on your phone’s Bluetooth, make sure that your Bluetooth is enabled and that your phone and the device are near each other.
 
2. Move your Bridge (or other Thread border router) closer to the device that you are installing. For example, if you are installing a Smart Thermostat in your attic and your Bridge is plugged into an outlet in your basement, the two might struggle to connect. Try to position your Bridge as centrally in your home as possible, or consider adding another Bridge to extend your overall network. 
 
3. Make sure that the device you are installing shows the following symbol, which means that it is ready to connect:
 
 
 
 If you do not see these three blinking bars on the display of your device, the device may have timed out. Simply restart the device, which you can do by taking the batteries out and putting them back in again. The symbol above should reappear, which means the device is ready to connect again. 
 
4. If you have tried resetting the device and are still unable to connect it, you can try a <a href="https://help.tado.com/en/articles/8943122">Factory Reset</a>. This will delete all previous settings.

If you have tried all the steps above but are still unable to connect your device, please reach out to our support team. Tap the round orange icon in the bottom right-hand corner to open a chat.