Battery optimization settings can affect data transmission between your mobile phone and tado°. This can affect the accuracy of Geofencing.
Turn off the auto-close function
On Huawei phones with Android 8 or higher, the operating system default is to have the auto-close function on. To protect the tado° app from the auto-close function, do the following:
Go to your phone’s Settings.
Enter the Apps & Notifications section.
Select tado° from the list, or use the search field.
Select Battery (Power usage details in Android 9/10).
Switch off the Power-intensive prompt option.
Enter the Launch section.
Switch the Manage automatically slider to off.
Ensure that all manual sliders in the pop-up screen are activated.
Select OK to confirm.
Exclude the tado° app from battery optimization
To deactivate battery optimization for the tado° app, please follow these steps:
Go to Settings on your mobile phone.
Enter the Apps & Notifications section.
Select the gear symbol.
Go to Special access.
Go to Ignore battery optimization.
Check that all apps are shown in the list.
Select Allow in the pop-up screen for the tado° app, and OK to confirm.
