You can request a return online if your order meets all the following conditions:

If you bought your tado° device from one of our retail partners, check their return policy for details.

1. Log in to the tado° shop

Log in to the tado° shop with the email address you used to place your order. We’ll email you a one-time code so you can log in without a password.

2. Select your order

Go to Orders, find the order you want to return, and select Return items.

3. Choose the items

Select the items and quantities you want to return. Then briefly explain why you’re returning them.

4. Submit your request

Select Review changes to check your request. Then select Submit to send it. We’ll email you to confirm that we’ve received it.

5. Wait for approval

We usually review your request within 15 minutes.

6. Get your return label

Once we approve your request, we’ll email you a free return label.

7. Send your parcel

Pack your items with all accessories in their original packaging. Attach the return label and drop off your parcel with the carrier as soon as possible.

We must receive your return within 180 days of issuing the return label.

8. Receive your refund

Once we receive your return, we’ll refund your original payment method.

If your device isn’t working properly, contact our Customer Support team for assistance.

tado° also offers an Energy Savings Promise that lets you return your devices if they don’t save you enough energy.

Before requesting a return, please read our article How can I claim a refund based on the Energy Savings Promise? Are there any conditions? to check if you meet the requirements. If you do, contact our Customer Support team to request a return.

Special conditions apply when returning bulky items. Please check our Terms and Conditions for details, then contact our Customer Support team to arrange the return.